Ooredoo Kuwait

Ooredoo الكويت
A RatingTechnology & TelecomsMain Market Telecommunications2025 AssessmentA (stable)
www.ooredoo.com.kwLinkedInXInstagramYouTubeMSM v2.1 · 154 Criteria
A
Mnakh Rating
70.2
/ 100
Environmental30%
6.90
69% achievement · 4 subcategories
▼-0.35 vs 2024
Contributes 20.7 / 30
Social40%
7.35
74% achievement · 5 subcategories
▼-0.50 vs 2024
Contributes 29.4 / 40
Governance30%
6.70
67% achievement · 5 subcategories
▼-0.50 vs 2024
Contributes 20.1 / 30
A · 70.2
CC
0–29.99
CCC
30–39.99
B
40–49.99
BB
50–59.99
BBB
60–69.99
A
70–79.99
AA
80–89.99
AAA
90–100
Sector Rank
#2 / 3
/ 3 · Technology & Telecoms
Overall Rank
#9
of 46 assessed
Strongest Pillar
S 7.35
Social · 74%
R&C Deduction
0.00
No controversies
Sector Peers — Technology & TelecomsTop 3 of 3
1
Zain Group
85.4
AA
2
Ooredoo Kuwait
74.8
A
3
stc Kuwait
74.7
A
Key Findings

Executive Summary

National Mobile Telecom (Ooredoo Kuwait Group) demonstrates solid, maturing ESG performance across its five operating companies, anchored by a comprehensive 2025 GHG inventory (Scope 1/2/3), a formal 2029 energy-efficiency target, strong measurable network efficiency programs, and multi-framework sustainability reporting (GRI in-accordance, IFRS S1/S2, SASB Telecom, UN SDGs). Social performance is a relative strength, with a well-quantified multi-market CSR portfolio, zero fatalities, comprehensive training disclosures, and formal DEI governance, though board gender diversity and ESG supplier screening remain underdeveloped. Governance shows robust compliance (zero fines), advanced ESG embedding with sustainability-linked executive KPIs, and strong ethics/whistleblowing architecture, but is limited by weak anti-corruption training execution, no current-year external assurance, and the absence of any sustainable finance program. Reviewer disagreements on E1, G5, and G4 reflect real ambiguity around multi-year data depth, training execution gaps, and board diversity. Overall the company maintains a strong investment-grade ESG profile with clear pathways to advance through external assurance, formal carbon targets, and enhanced governance diversity.

Year-over-Year Analysis

vs 2024

Against the strong 2024 baseline (E=7.25, S=7.85, G=7.2), the consolidated 2025 assessment reflects broadly stable-to-modestly-softer positioning, with the Environmental pillar easing slightly as reviewers scrutinized the still-nascent Scope 3 reporting and the lack of formal carbon targets or current-year assurance. The Social pillar remains the company's strongest, sustained by expanded quantified CSR outcomes and comprehensive training, though DEI board diversity and supplier ESG screening gaps constrain further gains. The Governance pillar softened primarily on newly surfaced anti-corruption training gaps and disclosed anti-competitive/privacy inconsistencies that were more rigorously examined this cycle. The company genuinely improved training scale (2% YoY hours increase) and introduced first-ever Board ESG training across all five markets, but no dramatic upward score movement is evidenced. The trajectory is one of steady maturation with clear, addressable execution gaps.

Environmental

Environmental performance eased modestly as reviewers weighed the commencement of Scope 3 reporting only in 2025, the absence of formal absolute carbon targets/baselines, and no current-year external assurance, despite continued strong energy-efficiency programs and stable water/waste management with meaningful reductions.

Social

Social performance remained the strongest pillar and broadly stable, with expanded quantified CSR outcomes, a 2% increase in training hours to 101,852, and new Board ESG training, though board gender diversity gaps and partial ESG supplier screening prevented improvement.

Governance

Governance softened slightly relative to 2024 as this cycle surfaced material anti-corruption training gaps (zero training reported across most OpCos), disclosed anti-competitive legal actions and privacy-data inconsistencies, and continued absence of current-year assurance and sustainable finance, even as compliance (zero fines) and ethics architecture remained robust.

Key Improvements
S4: Training hours rose 2% YoY and first-ever Board ESG training introduced across all five markets — Group delivered 101,852 training hours in 2025 versus 99,849 in 2024, and each OpCo Board completed 4 hours of GCMA sustainability training alongside IFRS S1/S2 capacity building.
E3: Climate-risk maturity advanced with IFRS S1/S2 assessments across all five OpCos — All five operating companies underwent IFRS S1/S2 assessments and integrated climate considerations into ISO 31000-aligned ERM, with board-level climate training added.
S3: Formalized 2025 DEI Policy with Board-level governance and a 5% female representation target — Kuwait formalized a Diversity & Inclusion Policy in 2025 under CHRO ownership and Board governance, with a group 2025-2029 target to increase female workforce representation by 5%.
Key Regressions
G5: Anti-corruption training and policy communication reported as zero/inconsistent across most OpCos — Data tables show 0 governance body members, senior management, and employees trained in Kuwait, Palestine, Algeria and Maldives, with Kuwait reporting 0% policy communication despite claiming 100% code compliance.
G2: Adverse compliance items and privacy-data inconsistencies surfaced this cycle — Tunisia disclosed 2 anti-competitive legal actions and privacy tables contained inconsistencies (Palestine PII breaches, Algeria customer data loss), tempering an otherwise zero-fine compliance record.
E1: Scope 3 reporting only commenced in 2025 with no formal carbon target or current-year assurance — The 10% target is energy-efficiency-based (kWh/GB) rather than an absolute carbon-reduction target with a baseline, and 2025 external GHG assurance is absent (only prior/next cycle noted).
Outlook

The company is well positioned to strengthen its ESG profile by securing current-year external assurance, adopting formal absolute carbon targets, and closing governance execution gaps in anti-corruption training and board diversity. Continued expansion of IFRS S1/S2 readiness and quantified CSR outcomes should support a stable-to-improving trajectory in the next cycle.

Strengths

Comprehensive multi-market sustainability reporting aligned with GRI (in-accordance), IFRS S1/S2, SASB Telecom, and UN SDGs, with a full GRI Content Index and OpCo-level multi-year data
Strong, quantified community investment (USD +1M, 110+ initiatives, 2,000+ volunteer hours) with broad beneficiary reach and comprehensive workforce training (101,852 hours) including first-ever Board ESG training
Measurable environmental efficiency programs (AI/SON network savings, DG-to-grid conversions, ISO 14001 in Tunisia) plus zero fatalities and full injury metrics with OHS management systems

Areas for Improvement

Establish formal absolute carbon-reduction targets with a defined baseline and pursue SBTi/net-zero commitment, alongside current-year external GHG/ESG assurance
Close anti-corruption training and policy-communication gaps (reported as zero/inconsistent across most OpCos) and resolve data inconsistencies (discrimination incidents, privacy breaches)
Improve board gender diversity (Kuwait and Algeria at 0% female) and systematically implement ESG supplier screening beyond current very low percentages
Performance Overview
Subcategory Radar
14 subcategories · 0–10
E1E2E3E4S1S2S3S4S5G1G2G3G4G5
20252024
Pillar Contribution
of 70.20 total
70.2
Total
Environmental
20.7 / 30 · 29.5%
Social
29.4 / 40 · 41.9%
Governance
20.1 / 30 · 28.6%
Subcategory Treemap
Size = weight · Color = pillar
E17
Carbon Emissions Reduction · W:12
S17.5
Community Investment & · W:12
S37
Diversity, Inclusion & · W:12
E27.5
Energy Efficiency & · W:9
G18
Transparency & ESG · W:9
S28
Workplace Well-being & · W:8
E36
Climate Change Adaptation · W:6
G27.5
Compliance with ESG · W:6
G34.5
Sustainable Finance & · W:6
G46
Board Diversity & · W:6
S47.5
Education & Sustainability · W:4
S56.5
Sustainable Supply Chain · W:4
E46.5
Water & Waste · W:3
G57
Ethics & Anti-Corruption · W:3
Pillar Details
6.90
out of 10
Achievement69%
Contribution20.7 / 30
Weight30%
Subcategories4
E1
Carbon Emissions Reduction
7
▼-0.5 vs 2024
/10
Weight: 12
70% achievement
E2
Energy Efficiency & Renewable Energy
7.5
▼-0.5 vs 2024
/10
Weight: 9
75% achievement
E3
Climate Change Adaptation
6
▼-0.5 vs 2024
/10
Weight: 6
60% achievement
E4
Water & Waste Management
6.5
▼-0.5 vs 2024
/10
Weight: 3
65% achievement
Score Calculation
1
Pillar Scores
E: 6.90
S: 7.35
G: 6.70
Weighted averages (0\u201310)
2
Apply Weights
70.20
(6.90×3)+(7.35×4)+(6.70×3)
E:30% S:40% G:30%
3
R&C Deduction
−0.00
No controversies
4
Final Score
70.20
Range: 70–79.99
★
Rating
A
Mnakh Index Rating
ESG Activities
Activity Summary
14 activities in 2026
Environmental
1
Social
11
Governance
2

Counted once per program · Mnakh-verified distinct deliveries counted separately · third-party records excluded

Recent Activities

View all →
SS4S314 Sept 2026

OoredooKuwait Completes First Jeel O Training Cohort for Kuwaiti Students

Ooredoo Kuwait (OoredooKuwait) announced on 14 September 2026 the completion of the first cohort of "Jeel O", a four-week training programme for university students and recent graduates. Participants rotated across eight business functions including B2C, B2B, Marketing, Corporate Communications, Finance, Human Resources, Strategy and Technology to build digital, technical and professional skills. OoredooKuwait positions the programme within its national talent development efforts aligned with New Kuwait Vision 2035; no participant numbers or external partners were disclosed.

4 weeks Programme duration1st (first cohort) Cohort completed8 Business functions covered
SS1S310 Sept 2026

OoredooKuwait Hosts Back-to-School Event for Special Needs Students

Ooredoo Kuwait (OoredooKuwait) held the 'Back to School – Al Nibras' initiative at Al Nibras Model School for students with special needs, held on September 10, 2026, featuring entertainment activities and school-supply gifts for students. The event involved several local partner brands — including Asnan Kids, Asnan Tower, KidZania, Prolife, Healthy Snack, and Qawilha — who contributed gifts and experiences for the students.

6 Local partner brands involved
Asnan Kids, Asnan Tower, KidZania, Prolife, Healthy Snack, Qawilha
SS4S131 Aug 2026

OoredooKuwait Launches ON Academy Youth Media Training Program with NBK

Ooredoo Kuwait (OoredooKuwait), in partnership with National Bank of Kuwait, launched ON Academy, a five-week training program for Kuwaiti youth aged 22 to 30 covering media, content production, marketing, artificial intelligence, media ethics and financial literacy. Sessions are delivered by Kuwaiti media professionals and academics, and the program combines applied workshops, weekly assignments and team challenges, concluding with a final project. The announcement does not state participant numbers or programme dates.

5 weeks Program duration22–30 years Target age groupFinancial literacy, journalism, marketing and PR, TV/radio production, content creation, AI, leadership Training tracks
National Bank of Kuwait (NBK)
SS15 Aug 2026

OoredooKuwait Contributes to Kuwait Emergency Response Fund

Ooredoo Kuwait (OoredooKuwait) announced board approval of a USD 5 million contribution to the Kuwait Emergency Response Fund, which pools national resources for rapid response to emergency needs. OoredooKuwait also stated it would make its network, technical and operational capabilities available to support state institutions' emergency preparedness. The announcement does not state a specific date, and no third-party confirmation of the transfer is included in this disclosure.

USD 5,000,000 Contribution amountKuwait Emergency Response Fund Recipient fund
Kuwait Emergency Response Fund
SS41 Aug 2026

OoredooKuwait Launches Employee Learning Series on Sustainability, Finance and AI

Ooredoo Kuwait (OoredooKuwait) launched "Beyond the Role", an internal knowledge-sharing series offering employees weekly learning sessions led by external subject-matter experts. Three sessions have been held to date, covering sustainability in everyday decisions (led by Yousra Al Mutawa of SEEDS), investment and financial literacy (Reem Al Mutairi of ZAD), and artificial intelligence (Ahmed Bakri of Kuwait Digital Academy). The company states the series will continue every Thursday throughout 2026; no participant numbers or training hours were disclosed.

3 Learning sessions held to dateWeekly (every Thursday) Session frequencySustainability, financial literacy, artificial intelligence Topics covered
SEEDS, ZAD, Kuwait Digital Academy
Methodology: MSM v2.1 · 154 CriteriaAssessment: 2025Weights: E:30% · S:40% · G:30%